Refund Policy
Last updated: August 25, 2026
Try it free first
Every new account starts with a free trial and no payment card is required. You can use Wonderkin fully before you are ever charged, so please take the trial for a spin before subscribing.
No refunds
Family and Family Plus are both paid directly by GCash transfer, in one-month or three-month blocks, and payments on either plan are not refundable once confirmed. This is also why there's no surprise charge to refund in the first place: nothing renews automatically, so every payment is one you chose to make, for a fixed period, in advance.
Nothing to cancel
Because payments don't auto-renew, there is no subscription to cancel. Access simply runs until the end of the period you paid for and then stops — Wonderkin has no free tier to fall back to, so your children cannot chat until you pay again. You decide whether and when to do that. There is no cancellation fee, your account and your children's work are kept, and paying again restores access immediately.
Payment problems
If a GCash payment was rejected, you entered the wrong reference number, or something else has gone wrong, email [email protected] from the address on your account and we'll help sort it out. We reply within two business days.