Refund Policy
Last updated: July 21, 2026
Try it free first
Every new account starts with a free trial and no payment card is required. You can use Wonderkin fully before you are ever charged, so please take the trial for a spin before subscribing.
14-day money-back guarantee
If you subscribe and decide within 14 days of your first payment that Wonderkin isn't right for your family, email us and we will refund that payment in full. No forms, no hoops. The window runs from the date your first payment was taken, which we record on your account, so there is never a dispute about when it started. It applies once, to that first payment.
Cancelling a subscription
You can cancel at any time from the Billing page in your dashboard. Your subscription stays active until the end of the billing period you already paid for, and it will not renew. We do not charge a cancellation fee.
Renewals after the first payment
Beyond the 14-day guarantee window, monthly renewal payments are generally non-refundable, because you can cancel at any time to stop the next charge. If you were charged unexpectedly or something went wrong, contact us — we would rather fix it than argue about it.
How to request a refund
Email [email protected] from the address on your account and tell us what happened. We reply within two business days. Approved refunds are issued by our payment provider (the merchant of record) back to the original payment method, and typically appear within 5–10 business days. A refund does not by itself cancel a subscription — tell us if you also want it cancelled, or cancel it yourself from the Billing page.
Exceptions
We may decline a refund where an account has been used in breach of our Terms of Service, or where we detect fraud or abuse. If you file a chargeback instead of contacting us, we may suspend the account while the dispute is resolved.